A Letter to Mr. Grumbles

Dear Sir,

I apologize for our wake up call system.  I checked, double checked and confirmed that all the wake-up calls were correctly scheduled in our house phone system.  I am sorry that i did not follow up immediately as i waited 5 minutes from your original scheduled time.  Thank you for bringing our faults to attention as we aim to provide you with a quality guest service experience.  We are working as best we can to rectify this issue.

On a side note, I do understand that your day began poorly.  I urge you to please remember that i am as human as you are and i do not appreciate the condescending language your tongue provided at the expense of decency.  The accusations you placed on me are completely false.  Please do not make assumptions based upon less than factual circumstance.  Also, if you absolutely must direct vulgar language at me, please be man enough to do so in front of me, not as you exit the door.  Do not walk away from me while you accuse me of not caring, or as you so-less-than-eloquently put it "feeding (you) shit" (though breakfast is included with your stay).   That is cowardly.  I do care about you; as a guest and as a person.  I am sorry that my efforts failed you.

I again apologize for our fault and i forgive you for the way you treated me.  That you would treat a complete stranger with such animosity concerns me.   Please know that i am praying for you and yours.  I am sorry i was not able to share these words with you in person.  I do hope we meet again in less-than-hostile circumstances. 

Sincerely,
Dayton Landry




"People are often unreasonable, irrational and self-centered; Forgive them anyway.
If you are kind, people may accuse you of selfish, ulterior motives; Be kind anyway.
If you are successful, you will win some unfaithful friends and some genuine enemies; Succeed anyway.
If you are honest and sincere, people may deceive you; Be honest and sincere anyway.
What you spend years creating, others could destroy overnight; Create anyway.
If you find serenity and happiness, some may be jealous; Be happy anyway.
The good you do today, will often be forgotten; Do good anyway.
Give the best you have, and it may never be enough; Give your best anyway.
In the final analysis, it is between you and God; It was never between you and them anyway."
- Mother Theresa
- (also an original version was credited to Kent M. Keith)